Terms and Conditions 

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by ChanChan and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of ChanChan. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ChanChan takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Online Shop:

ORDERING

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise we will deliver as soon as possible.

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.

Products may be withdrawn for sale from this website at any stage without prior notification.  We also reserve the right to amend prices of products without prior notification.  All prices on this website are in Euro, and that is what will be debited from your debit / credit card.  If you are purchasing using a non-Euro credit card, the relevant exchange rate is applied by your bank and not by ChanChan Sauce Company.

QUALITY CONCERNS

We take great pride in the quality and condition of our Sauces and it should reach you in the best possible condition. When you receive your box of Sauce, please open it right away, If you aren’t’ happy with what you find, please Email us right away on Info@chanchansauce.com and we will do our best to put it right.

Likewise if the box of Sauce has been damaged during delivery, please Contact us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

 

·         Incorrect addresses

·         Unopened parcels

·         Delayed deliveries due to weather problems.

·         Gifts to recipients who have gone away or are unable to receive parcels.

 

TITLE

ChanChan Sauce Company retains all rights of ownership and possession of the goods until full payment has been received.

 

RETURNS

We may ask for products to be returned to us if it was damaged during delivery and if so we will reimburse you for postage.

 

We use a courier for delivery in Ireland only

 

Orders are dispatched the next working day after the order is placed; however we do not dispatch orders on Fridays; therefore orders placed Thursday to Sunday will be dispatched on Mondays.

 

A date in the future for dispatch can also be selected. Please bear in mind that deliveries in Ireland can be made Tuesday-Friday only.

 

Please ensure that the delivery address you give is one where there is someone to accept day-time deliveries.

 

You will receive an email letting you know that the delivery is on the way and you will also receive a text message on the day of delivery to ensure you can accept it.

 

In the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.

 

PAYMENT

We accept payment online by credit card by Stripe. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

 

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

 

CANCELLATION

ChanChan Sauce Company reserves the right not to accept or to cancel any order once accepted, without penalty.

 

PRIVACY & YOUR INFORMATION

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about New Products in Future. These include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes.